What Customers
Have Said About the Work

Brought in a Seiko that had been gaining almost two minutes a day. The timing sheet showed it was running at +58 seconds a day before the adjustment, and after it was within three seconds across all five positions. That is exactly what I wanted — numbers, not just assurances. The watch has held the rate for six weeks now.

Had a Tissot with a cracked crystal that I had been putting off repairing for months. The replacement was clean — you cannot tell it is not the original. They sent me a short note describing what they fitted and the pressure check result. Took about three days, which was quicker than I expected. The only small thing was that parking on Jalan Wong Ah Fook can be a bit of a hunt during peak hours.

My late father's Omega had not been serviced in at least eight years. Rahman looked at it at intake and gave me a realistic sense of what a full service would involve and what it would cost. No surprises on the invoice. The long-form report they issued afterwards is something I plan to keep with the watch. The amplitude figures improved significantly compared to what they measured before service.

I called ahead to ask whether they could service a Grand Seiko SBGR261. Rahman confirmed it was within scope and described what the service would involve. The watch came back in about two and a half weeks. The beat error figure in the report was well below one millisecond. I have sent two more watches since.

Straightforward crystal replacement on a Longines. They sourced the correct flat sapphire with the right case-profile fit — I had been quoted generic replacements elsewhere that were not quite the right diameter. The pressure check gave me confidence the case was properly sealed. Work was clean and the cost was what they said it would be.

I was not sure whether my Tudor needed a full service or just a regulation. Siti and Rahman listened to what I described, looked at the watch, and advised that regulation alone would address my concern. I appreciated that they did not push me towards the more expensive service. The regulation was done well and the one-page record is a useful document to keep.